Complaint

How to enforce a claim?

Pursuant to the recommendation of the ACP no. R201 R-05 dated 15/12/2011, Union Industrielle informs you that any claim related to the brokerage mission of your insurance contract can be made, specifying the subject of your application and the service concerned :

• Contract Management
• Claims
• Accounting

By letter, to the head office :

91 cours Lafayette
69006 Lyon (FRANCE)

Or by email :

reclamation@union-industrielle.fr

The Mediator of the French Federation of Insurance Companies can also be contacted.

By letter :

Le Médiateur de la FFSA
BP 290
75425 PARIS CEDEX 09
Fax : 01 45 23 27 15

Or by email :

le.mediateur@mediation-assurance.org